Device groups & shifts

IoT Pulse uses groups for two different jobs, and it helps to keep them straight from the start:

Device Groups — organize devices that should be monitored, analyzed, and alerted together. Found under Device Management → Device Groups.
Groups (people / responders) — decide who responds to what: a roster of people, the devices they cover, their shift schedule, and how they’re notified. Found under Settings → Groups.

This page covers both, plus the reusable Shifts they use.

Device groups: organize devices

A device group lets a set of devices share analysis settings, thresholds, and tickets — so you configure once instead of per device.

Create a device group

Go to Device Groups and select Add device group.
The form is a short wizard with five steps:
- Basics — a Group name (required), an optional Description, a Group type and Process type, and Tags.
- Devices — pick the devices that belong to this group.
- Schedule — cadence and location: a Location, an Analysis interval (minutes), and the group’s Criticality.
- Owner & alerts — who’s notified: an Owner / on-call, the Alert routing groups that handle this group’s alerts, and an option to send alerts straight to the owner over the chosen Channels instead.
- Review — check everything, then select Create group. (You can use Fix on the review step to jump back and change anything.)

Set the schedule and alert behavior

Two of the steps control how the whole group is analyzed and alerted:

On the Schedule step, set the Analysis interval (minutes) and the Criticality — Standard, Elevated, or Critical (higher means more frequent analysis) — plus an optional Location.
On the Owner & alerts step, choose the Alert routing groups that respond, or turn on the override to send alerts straight to the owner over the chosen Channels — Email, In-app, or both.

Add devices to an existing group, or run analysis

From a device group’s detail screen you can Add devices at any time, and use Run analysis to analyze the whole group on demand. In edit mode you can also Pause or Archive a group.

Groups: decide who responds

A responder Group (under Settings → Groups, admin-only) binds people to devices, a shift schedule, and a notification policy. This is what decides who actually gets paged when something goes wrong.

To create one, select New group. A group’s detail screen has tabs for:

Members — the people in the group (each can be an owner).
Devices — the devices (and device groups) this team covers.
Shifts — the schedule that decides who’s on call right now.
Alerts — the group’s notification settings.
Escalation — what happens if an alert isn’t handled.

The Groups list highlights coverage — for example On-call now and Devices covered — so you can spot gaps where no one is scheduled.

Shifts: reusable on-call schedules

A Shift is a reusable time-of-day schedule (under Settings → Shifts, admin-only). Shifts are defined once and then used by responder groups to decide who receives real-time alerts at any given moment.

To create one, select Create Shift. Each shift card shows its hours and how many groups use it.